Effective Date: January 1, 2026

Urban Satori Ventures Private Limited (“Company”, “we”, “our”, or “us”), owner and operator of Naivo Coffee Company, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our services, interact with our applications, or engage with us through third-party platforms such as Google, Facebook, Instagram, and other service providers.

By using our website, applications, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that identifies or can reasonably identify you, including:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Company name
• Account credentials
• Order history
• Payment-related information (processed securely through third-party payment providers)

Information from Third-Party Services

If you choose to sign in or connect your account through services such as Google or Meta (Facebook/Instagram), we may collect information that you explicitly authorize those services to share with us, including:

• Name
• Email address
• Profile information
• Account identifier

We only access information necessary to provide the requested functionality.

Automatically Collected Information

When you use our website or services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Referring URLs
• Date and time of access
• Usage and analytics information

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to improve user experience, understand website performance, and provide relevant content.

You may control cookie settings through your browser preferences.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Deliver products and services
• Communicate with you regarding orders and support requests
• Manage customer accounts
• Improve our website and services
• Analyze usage and performance
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Provide features enabled through Google, Meta, or other integrated platforms

We do not sell personal information to third parties.

3. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

4. Sharing of Information

We may share information with trusted third parties only when necessary, including:

• Payment processors
• Shipping and logistics providers
• Technology and hosting providers
• Analytics providers
• Customer support providers
• Government authorities when required by law

These service providers are permitted to use your information only to perform services on our behalf.

We do not rent, trade, or sell personal information to third parties.

5. Google User Data

If you choose to connect your Google account to our services, we will only access and use Google user data in accordance with Google’s API Services User Data Policy.

Google user data is used solely to provide or improve the functionality you have requested.

We do not use Google user data for advertising purposes, nor do we sell Google user data to third parties.

6. Meta (Facebook and Instagram) Data

If you interact with us through Meta platforms, including Facebook Login, Instagram integrations, or related services, we may receive information that you authorize Meta to provide.

Such information is used solely to provide the requested services and functionality.

7. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business and accounting records

When information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent where processing is based on consent
• Request a copy of your information

To exercise these rights, please contact us using the details provided below.

10. Data Deletion Requests

You may request deletion of your personal information at any time.

To submit a deletion request, please contact:

Email: customercare@naivo.in

Please include:

• Your full name
• Email address associated with your account
• Details of your request

We may request additional information to verify your identity before processing your request.

Upon verification, we will delete your personal information from our active systems within a reasonable timeframe, unless retention is required for legal, regulatory, tax, accounting, fraud prevention, security, or other legitimate business purposes.

Google Account Users

If you connected your Google account to our services, you may also revoke our access through your Google Account settings. Revoking access prevents future access to your Google account information but does not automatically delete information previously collected by us. To request deletion of stored information, please contact us at customercare@naivo.in.

Facebook and Instagram Users

If you connected your Facebook or Instagram account to our services, you may remove our application through your Meta account settings. Removing access prevents future access but does not automatically delete information already stored by us. To request deletion of stored information, please contact customercare@naivo.in.

11. Children’s Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. International Transfers

Your information may be processed and stored in countries other than your country of residence. By using our services, you consent to such transfers where permitted by law.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact:

Urban Satori Ventures Private Limited
Naivo Coffee Company
Email: customercare@naivo.in
Website: https://naivo.in

By using our website, applications, or services, you acknowledge that you have read and understood this Privacy Policy.