Shipment and Returns

Shipment

• We roast two days a week (typically Mondays and Thursdays). Orders roasted on Monday are shipped out on Tuesday and orders roasted on Thursday are shipped out on Friday.
• Shipping is free on all orders above INR 500 (tax excluded). For orders below INR 500, a flat shipping rate of INR 25 will be charged.
• You can expect orders to reach you any time between 2 – 7 days after the day it was shipped depending on your location.
• Delays can be expected on rare occasions in case of unforeseen issues experienced by our third-party courier partners. In case of these unexpected delays, you can write to us (coffee@naivo.in) and we will resolve the issue.

Cancellation

• Cancellations on coffee orders will be considered if the request is made within 24 hours of placing the order or before the order has been roasted, whichever comes first.

Returns and Refunds

• Our founding philosophy is “to offer you the coffees that we find irresistible.” However, if you were not satisfied with our coffee and would like a refund, please write to us (coffee@naivo.in) within 14 days of your order being shipped with the below details,

1. Your Full Name and Phone Number
2. Date of Purchase
3. Items you want refunded
4. Reason for Return

• We will revert to you within two working days of receiving your refund request.
• On approval of refund request, all products (whether coffee or equipment) should be returned to us before the refund is processed. Equipment should be returned to our facilities in new and unused condition.
• Refunds will be initiated within two days of approval. The amount of time it takes before the money is credited back to the customer’s account depends on the clearing cycle of the customer’s bank.